SlotRave Casino Privacy Policy

At SlotRave Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you access our platform at https://slotrave1.com/, use the SlotRave app, or interact with any of our services. We encourage you to read this document carefully to understand our practices regarding your personal data and how we treat it.

Our platform is operated by Lumora Digital Ltd, licensed under the Kahnawake Gaming Commission (KGC) and Comoros / Anjouan Gaming (license ALSI-202505033-FI2). By using the SlotRave Casino website, mobile site, or PWA application — including performing a SlotRave login or accessing your account — you acknowledge and accept the terms described in this Privacy Policy.

1. Information We Collect

Here at SlotRave Casino, we may collect the following types of personal and technical information when you register, deposit, play, or contact us:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued ID documents submitted during KYC verification
• Financial details, including payment method information

Technical and Usage Data

• IP address, browser type, operating system, and device information
• Pages visited on our platform and time spent on each section
• SlotRave app usage patterns, including session frequency and duration
• Cookies and tracking pixels (as described in our separate Cookie Policy)

Transaction and Gaming Data

• Deposit and withdrawal history, including amounts and methods used
• Bonus redemption history, including any SlotRave Casino bonus activations
• Game play history, bet sizes, and wagering activity
• VIP Club progression and Rave Coins accumulation data

2. How We Use Your Information

We at SlotRave use your personal data for the following purposes:

• Account management: To create, maintain, and verify your account, and to authenticate your SlotRave casino login securely.
• Service delivery: To process deposits, withdrawals, and bonus claims, including any SlotRave bonus or SlotRave casino bonus you may be eligible for.
• Legal compliance: To comply with our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and our licensing conditions.
• Fraud prevention: To detect and prevent fraudulent activity, including unauthorized account access and payment fraud.
• Customer support: To respond to your inquiries submitted via live chat (available 24/7) or our contact form.
• Marketing communications: To inform you about promotions, offers, and updates — including relevant SlotRave no deposit bonus offers — where you have provided consent.
• Responsible gaming: To monitor gameplay patterns and provide self-exclusion and limitation tools where necessary.
• App improvement: To analyze how players use the SlotRave casino app and improve performance, usability, and features.

3. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Contractual necessity: Processing required to fulfill our agreement with you as a registered player.
• Legal obligation: Processing required by applicable laws and regulations, including our KGC and Anjouan Gaming licensing requirements.
• Legitimate interests: Processing for fraud prevention, security, and service improvement that does not override your rights.
• Consent: Where we rely on your explicit consent, such as for marketing communications. You may withdraw this consent at any time.

4. Sharing Your Data with Third Parties

We at SlotRave Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: To facilitate transactions via Visa, Mastercard, Interac, Paysafecard, Bitcoin, Ethereum, and other supported methods.
• Game providers: Technical data may be shared with our 134 software providers — including NetEnt, Pragmatic Play, Evolution Gaming, and Play'n GO — to ensure proper game functionality.
• Regulatory authorities: We may disclose information to the Kahnawake Gaming Commission or other competent authorities when legally required.
• Identity verification services: Third-party KYC providers may receive your identification documents to complete verification within the standard 48-hour window.
• Analytics and security tools: Service providers that help us monitor platform performance, detect fraud, and improve user experience.

5. Data Retention

We retain your personal data for as long as your account remains active, and for a period after account closure as required by applicable laws and our licensing obligations. Financial and transactional records are typically retained for a minimum of five years in accordance with AML regulations. After the applicable retention period expires, we securely delete or anonymize your data.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by SlotRave Casino:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data where we no longer have a legal basis to retain it.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to data portability: Where applicable, you may request that your data be transferred to another service provider.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us via our on-site contact form or support email. We will respond within 30 days of receiving your verified request.

7. Data Security

We are committed to protecting your data through industry-standard security measures. Our SlotRave platform uses SSL encryption across all pages, including the SlotRave login portal and payment areas. We implement access controls, firewalls, and regular security audits to safeguard your information. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong, unique 3K}xi089fonRybB for your account.

8. Cookies

We use cookies and similar tracking technologies on our website and within the SlotRave casino app to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings at any time. For detailed information, please refer to our dedicated Cookie Policy available on our platform.

9. Marketing and Communications

Where you have given us consent, we may contact you about promotions, including the SlotRave casino no deposit bonus offers, VIP Club rewards, and other special events. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting our support team via live chat.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of the SlotRave Casino platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us. Our support team is available 24/7 via live chat at https://slotrave1.com/ or through our online contact form. We are here to assist you and take all privacy-related inquiries seriously.